Automation with Infor RPA

Rethinking Efficiency

In today’s digital business world, efficiency is not just a competitive advantage — it’s a necessity. Companies across all industries are seeking ways to automate repetitive processes in order to save resources and minimize errors. Robotic Process Automation (RPA) is a key technology in this space — and Infor RPA is one of the most powerful solutions available.

What is Infor RPA?

Infor RPA is a robotic process automation platform that enables businesses to automate repetitive, rule-based tasks through so-called “software robots.” These digital assistants mimic human interactions with software interfaces — all without the need for deep programming knowledge or complex system changes.

Infor RPA is seamlessly integrated into the Infor ecosystem, particularly ERP solutions such as Infor CloudSuite, Infor LN, or Infor M3, but it also works with third-party applications.

Features and Benefits

24/7 Process Automation

Infor RPA bots work around the clock without interruption, speeding up processes and reducing human error.

Easy Integration

Thanks to preconfigured connectors and a user-friendly interface, Infor RPA can be easily integrated into existing workflows — whether within Infor products or external applications like Microsoft Excel, Outlook, or web-based tools.

Scalability

Companies can start small with just a few automation tasks and gradually expand their RPA strategy based on their individual needs and growth.

Employee Relief

Routine tasks like data transfers, report generation, or system reconciliations are automated, allowing employees to focus on more value-adding activities.

Improved Data Quality

Automated data processing significantly reduces the risk of typos or data transfer errors.

Typical Use Cases

Infor RPA shines brightest when it’s used for tasks that are repetitive, rule-based, and time-consuming. Here’s a breakdown of ideal tasks for Infor RPA across different business areas:

General Characteristics of Ideal RPA Tasks

  • High volume and frequency
  • Repetitive and standardized steps
  • Rule-based decisions (no human judgment needed)
  • Prone to human error if done manually
  • Involve structured digital data (e.g., spreadsheets, databases)

Ideal Tasks for Infor RPA

Finance & Accounting

  • Invoice data extraction and entry into ERP
  • Automatic reconciliation of payments and accounts
  • Generating and distributing financial reports
  • Vendor payment processing and scheduling
  • Monitoring overdue invoices and sending reminders

Procurement & Supply Chain

  • Purchase order creation and confirmation
  • Vendor onboarding and data updates
  • Stock level monitoring and auto-replenishment triggers
  • Shipment tracking and delivery status updates
  • Updating product information in multiple systems

Human Resources

  • New employee onboarding (creating accounts, provisioning systems)
  • Updating employee records across platforms
  • Automating payroll data collection and reporting
  • Leave and absence management
  • Exit formalities and de-provisioning

Logistics & Manufacturing

  • Work order creation and scheduling
  • Automated reporting on production metrics
  • Inventory checks and reorder point notifications
  • Quality inspection data logging and reporting
  • Syncing data between MES and ERP

Customer Service

  • Processing customer requests from email or web forms
  • Ticket classification and routing
  • Auto-replies for FAQs or order status inquiries
  • CRM data updates based on interactions
  • Logging service requests into support systems

IT & Admin Tasks

  • User account provisioning and deactivation
  • Routine system health checks and alerts
  • Software patch deployment workflows
  • Data migration and cleansing tasks
  • Backup and log management

Conclusion

Infor RPA is a modern solution that helps businesses optimize their digital processes, use resources more efficiently, and improve employee satisfaction. Especially when combined with other Infor solutions, RPA unfolds its full potential — as a lever for intelligent, agile, and future-ready business management.

Curious? Simply ask us
Infor RPA

Image credits: Header- & featured image by freepik

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