Ever heard or received a message of this kind? For sure. Everyone who has ordered from Amazon, has also ever received a message about the acceptance of his order. This message is nothing more than the so-called order confirmation (AB). It serves to fix a previously created order or customer order again in writing (by mail, fax or mail). The writing of an order confirmation is not obligatory and is also not bound to a certain form. However, it has become so common that it can be regarded as a rule today.
By sending an order confirmation, misunderstandings can be prevented, as everything can be recorded and checked in writing. In the case of a verbal/telephone order, it can be used as a reassurance. It informs the customer about the current status and gives him more security. And if a dispute should arise, the order confirmation can serve as evidence.
In order for an order confirmation to be valid as a piece of evidence, it should contain the following information:
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