Robotic Process Automation

Robotic Process Automation (RPA) marks a milestone in the automation of business processes. RPA refers to the use of software robots or “bots” that automate repetitive tasks in business processes in order to increase efficiency and free up human resources for more value-adding activities.

Definition and example

RPA uses software robots to perform human-like activities in digital systems. A simple example could be extracting data from emails and updating databases. Instead of manual intervention, RPA bots perform these tasks by integrating themselves into the existing IT infrastructure.

History of development

The roots of RPA can be traced back to the 1990s, when companies began using simple automation tools for repetitive tasks. However, the real heyday of RPA began in recent years, with advances in artificial intelligence and machine learning enabling bots to handle more complex tasks.

How it works

RPA bots work on the user interface of applications, just like a human user. They can understand instructions in natural language, process data, make decisions and automate tasks without human intervention. These capabilities enable companies to streamline their operational processes and minimise errors.

Areas of application

RPA is used in a variety of industries and functions, from finance to human resources to customer service. Routine tasks such as invoice processing, data extraction and reporting can be accelerated and improved with the help of RPA.

Benefits for companies

The implementation of RPA brings numerous benefits for companies. These include increasing efficiency, reducing errors, freeing up employee resources for more strategic tasks and improving compliance through consistent process execution.


Overall, it can be said that RPA makes a significant contribution to the transformation of business processes. By automating routine tasks, it enables companies to focus on more creative and value-adding activities, which ultimately leads to increased productivity and competitiveness.

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